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1. As used in this contract "ticket" means this passenger
ticket and baggage check. The term electronic ticket
means the itinerary/receipt if applicable, issued by or on behalf
of Pegasus Aviation LTD, the electronic voucher, or / and the boarding
pass. The following terms and conditions and the terms and conditions
attached to the electronic ticket, constitute part of these tickets
and are completely binding for both Pegasus Aviation LTD and the
passenger. These terms prevail over any other regulation of Pegasus
Aviation LTD dealing with particular subjects. For better comprehension
of those terms and conditions, damage is considered
as potential death, injury, delay, partial or total loss or any
other damage, deriving or relating to the carriage and any other
similar services, as they are carried out by the carrier.
2. As far as flights
within Greece are concerned, carriage hereunder is subject to Regulation
(EC) 261/2004 and the rules of the Greek Aviation Code (Law 1815/88).
According to these rules, Pegasus Aviation LTDs liability
is limited and cannot exceed (a) for death or bodily injury in case
of passengers carriage the amount of eleven thousands seven
hundred thirty eight Euros and eighty one cents (11.738,81 €)
for each passenger, (b) for total or partial loss, destruction,
deterioration or delay in case of registered baggage carriage the
amount of eleven Euros and seventy four cents (11,74 €) per
kilo and (c) the obligation of Pegasus Aviation LTD for compensation
cannot exceed the amount of eighty eight Euros and four cents (88,04
€) for all the objects carried by the passenger , except if
bigger value has been stated before and additional charges have
been applied, according to the invoices or the rules of Pegasus
Aviation LTD.. In that case, Pegasus Aviation LTDs liability
is limited up to the value stated in the beginning. In no case shall
Pegasus Aviation LTDs liability exceed the real damage, as
occurred to the passenger. In all cases and for each case separately,
the amount of the damage must be proved. The above mentioned limits
may be altered exclusively by the issuance of a decree.
3. As far as international
flights are concerned, carriage hereunder is subject to the provisions
of the Convention for the Unification of Certain Rules Relating
to International Carriage by Air signed at Warsaw, 12th October
1929, or that Convention as amended at The Hague, 28th September
1955, at Guatemala on 8th March 1971 and at Montreal on 25th September
1975, or the Montreal Convention 1999, whichever may be applicable.
Pegasus Aviation LTDs liability is limited as far as international
flights as well and cannot exceed the amounts described in the previous
4. Regardless of the
agreement, as incorporated in the present contract or other law
in power: (a) Pegasus Aviation LTD bears no liability for damages
to passenger or baggage, which is not registered in the ticket,
except for the case that the damage is caused by its gross negligence,
(b) Pegasus Aviation LTD bears no liability for any damage caused
directly and exclusively by the blind execution of laws, State regulations,
rules or orders, which it is obliged to respect and apply, (c) Pegasus
Aviation LTD bears no liability for any damage caused by the non
compliance of the passenger with all the above mentioned laws, regulations
and rules, (d) any exception or limitation of Pegasus Aviation LTD
s liability, as it is defined by the present terms and conditions,
will apply to agents, employees or representatives of Pegasus Aviation
LTD, as well as to anyone whose aircraft is used by Pegasus Aviation
LTD for the carriage and his agents, employees or representatives,
(e) baggage, which is not registered to the ticket and are carried,
according to the terms and conditions of the present agreement,
will be delivered to the holder of the baggage check, provided that
he pays to Pegasus Aviation LTD the respective amounts, as defined
and owed according to the contract or the respective invoice. In
case of damage caused to baggage, a written complaint shall be addressed
to Pegasus Aviation LTD, immediately after the discovery of the
damage, the latest seven (7) days after the delivery and in case
of delay the latest (21) days by the day that the baggage should
have been delivered to the passenger.
5. When validated, the
ticket is valid for carriage from the port at the place of departure
to the port at the place of destination via the route shown therein
and is valid for one year from the date of issue. Each flight coupon
will be accepted for carriage on the date and flight for which accommodations
will be reserved when flight coupon is issued on an 'open date'
basis, accommodations will be reserved on time upon application
subject to availability of space.
6. Pegasus Aviation LTD
will take all necessary measures to ensure that passengers and baggage
are carried expeditiously. Times shown in timetables or elsewhere
are not guaranteed and form no part of this contract. Pegasus Aviation
LTD may without notice substitute alternate carriers or aircraft,
and may alter or omit stopping places shown on the ticket in case
of necessity. Pegasus Aviation LTD is free to draft the flight schedule
and under normal circumstances it shall conduct the flights, according
to the way they are published in the website. Pegasus Aviation LTD
is not liable for any deviation or change of the scheduled itinerary,
which takes place due to bad weather conditions and Governmental
or Coast Guard orders or due to force majeure.
7. In case of cancellation
of a flight, Pegasus Aviation LTD is obliged to inform the passengers
about the cancellation in question as soon as possible, except for
the case that unpredicted circumstances do not allow him to do so
(e.g. cases of political instability, weather conditions, dangers
for passengers security, unprecedented lack of flight security,
strikes). In case of any cancellation, Pegasus Aviation LTD shall
inform the passengers about their rights and its intention to offer
them the following solutions: (a) return their ticket price, (b)
take over to carry them to the port of their destination in satisfactory
conditions. This means that they can be carried to their destination,
without having to meet any costs, by the next scheduled flight of
the carrier or by other means of transport, either public or private
(e.g. ferry boat, boat), indicated by Pegasus Aviation LTD.
In addition, in any case, passengers are entitled to compensation,
as provided by article 7 of Regulation (EC) 261/2004, except for
the following cases : (a) if they have been informed about the cancellation
at least 2 weeks before the scheduled time of departure or (b) if
they have been informed about the cancellation for 2 weeks before
the scheduled time of departure and Pegasus Aviation LTD provides
them with transportation by an alternative flight, that allows them
to depart not more than 2hrs earlier than the scheduled time of
departure and reach their final destination in less than 4hrs after
the scheduled time of arrival or (c) they have been informed about
the cancellation less than 7 days before the scheduled time of departure
and Pegasus Aviation LTD provides them with transportation by an
alternative flight, that allows them to depart not more than 1hr
earlier than the scheduled time of departure and reach their final
destination in less than 2hrs after the scheduled time of arrival.
In case the cancellation occurs due to unpredicted circumstances,
which could not have been avoided by Pegasus Aviation LTD, even
if it had taken all appropriate measures, (e.g. cases of political
instability, weather conditions, dangers for passengers security,
unprecedented lack of flight security, strikes), Pegasus Aviation
LTD again is not obliged to act according to the previously mentioned
(a) and (b) cases and is not obliged to pay any indemnification.
8. In case of a flight
delay, Pegasus Aviation LTD is obliged to inform the passengers
about the delay in question, except for the case that unpredicted
circumstances that could not have been avoided by Pegasus Aviation
LTD, even if it had taken all appropriate measures, do not allow
it to do so. In case of any delay more than 5hrs, the passengers
are entitled: (a) cancel their flight and receive a refund for the
unused portion of the ticket, (b) to be carried to the port of their
destination in an alternative way. In case that it is extremely
urgent for them to reach their destination on time, they can be
carried, without having to meet any costs, by other satisfactory
means of transport, either public or private (e.g. ferry-boat, boat),
indicated by Pegasus Aviation LTD. In case that the delay is less
than 5hrs, Pegasus Aviation LTD provides passengers with refreshments
and phone calls. In case that passengers are required to overstay
at night, Pegasus Aviation LTD is obliged to cover the hotel expenses
and transportation of passengers there. In any case of delay, passengers
are not entitled of indemnification.
9. In case there is a
denial of boarding in a flight, where there is a confirmed booking
and the passenger has complied with the terms of paragraph 10 and
11 of the present, and the denial does not take place due to serious
reasons (health, flight security or air security, or lack of travel
documents) Pegasus Aviation LTD shall first call for volunteers.
If, after the exhaustion of volunteers, there is a denial of boarding,
Pegasus Aviation LTD provides care to passengers and informs them
that they are entitled (a) to receive a refund for the unused portion
of the ticket (b) be carried to the port/airport of their destination
in an alternative and satisfactory way. Additionally, passengers
are entitled to compensation according to article 7 of Regulation
10. Passengers will take
all necessary measures, in order to comply with all domestic and
international provisions, concerning the conduct of this carriage,
as well as with any orders or instructions by the crew about the
security and regularity of the carriage.
11. The tickets are non-endorsable
or transferable. Passengers are obliged to have a confirmed book
in the specific flight and to arrive at the port of departure, where
the check in takes place, 25 minutes before the scheduled
departure. Passengers are obliged to show before departure their
identity cards, or passport, or driving license, in order to be
12. Pegasus Aviation
LTD is not liable for any passengers delay in arrival to the
port of departure or delay in embarkation. As a result the carrier
has no responsibility for the extra costs that the passenger has
undertaken because of not complying with the above (par. 10) rules.
In any case no refunds are in progress after the airplanes
13. Carriage of pets
is subject to the Pegasus Aviation LTDs approval. It is contingent
on the fact that the animals are properly crated in kennels and
accompanied by valid health and vaccination certificates. Pegasus
Aviation LTD reserves the right to determine the manner of carriage
and limit the number of animals, which may be carried on a flight.
Pets and kennels cannot travel in the passenger compartment of Pegasus
Aviation LTDs aircraft. The weight of accompanied pets, including
the weight of containers and food carried shall not be included
in the free baggage allowance of the passenger but shall be charged
to and paid by the passenger at the rate applicable to excess baggage.
Seeing-Eye dogs and service dogs, together with containers
and food will be carried free of charge in addition to the normal
free baggage allowance. The passengers dependence upon an
escort dog must be proved by a medical certificate. Pegasus Aviation
LTD will have no liability for any damages caused by a pet to others,
except for the case that the damage is caused by its gross negligence
or wilful misconduct.
14. Baggage allowance
is limited to 12 kilos per person per flight. Where load permits,
Pegasus Aviation LTD will also take baggage over this limit, on
payment of an excess baggage fee of € 2.00 per kilo per sector.
In addition, any piece of checked baggage, which individually exceeds
the limit of 12 kg, may need to be transported at a later flight
or by another means of transport. There is a maximum single item
weight of 30 kg. Infants are not entitled to a baggage allowance.
It is provided that passengers, who want any piece of baggage weighing
more than 12 kg, to travel with them on the same flight, may book
and pay for an extra seat. Extra seats must be booked in advance.
An extra seat must also be purchased in advance for the purpose
of accommodating oversized baggage items, which must be carried
on board, such as musical instruments. Outsize items requiring additional
handling will be charged at € 15.00 per sector per item with
additional charge at € 2.00 for each kilo, exceeding the weight
limit of 12 kg. Carriage of such items is at Pegasus Aviation LTDs
15. Passengers may carry
on board (1) item of hand baggage weighing up to 12 kg and not exceeding
dimensions 55cm x 40cm x 20cm. All hand baggage will be searched
for prohibited items and will be stored in the baggage compartment
of the aircraft. No hand baggage is permitted in the passenger cabin.
16. In the unlikely event
that checked in baggage is lost, damaged or stolen whilst in the
care of Pegasus Aviation LTD or one of our ground handling agents,
this should be immediately reported to the ground handling staff
upon arrival at the destination. Passengers must ensure that a Property
Irregularity Report (PIR) is completed before they leave the port
of arrival. Pegasus Aviation LTD makes every effort to locate within
lost bags, and resolve the disorer. Most delayed bags are located
within 48 hours and returned as soon as possible.
17. In case that Pegasus
Aviation LTD denies the carriage of baggage, for any reason, apart
from an emergency as defined in par.7 of the present terms, it is
obliged to follow the procedures in paragraph 7 of the present contract.
18. No agent or employee
or representative of Pegasus Aviation LTD is entitled to amend or
void any provision of the present contract.
19. Pegasus Aviation
LTD reserves the right to alter its fares without notice.
20. All flights in AirSea
Lines web site are operated by Pegasus Aviation Ltd.